AI Matters
Why it matters
OpenAI launches Presence to help businesses deploy AI agents
The Decoder OpenAI Presence wants to make AI agents production-ready for businesses
OpenAI announced Presence, an enterprise offering designed to help companies put AI agents into production for external customer service.
Why it matters
Businesses can now deploy AI agents for customer service and internal workflows with direct support from OpenAI engineers for complex setups.
Latest brief · Aug 2, 2026