AI Matters
Why it matters
OpenAI launches Presence to help businesses deploy AI agents
The Decoder OpenAI Presence wants to make AI agents production-ready for businesses
OpenAI announced Presence, a new enterprise offering designed to help companies build and deploy customer-facing AI agents.
Why it matters
Businesses can now deploy more reliable AI agents for customer service and internal tasks, backed by OpenAI's own engineering support.
Latest brief · Oct 19, 2026