AI Matters
Why it matters
OpenAI launches Presence to help businesses deploy customer service agents
The Decoder OpenAI Presence wants to make AI agents production-ready for businesses
OpenAI announced Presence, an enterprise offering designed to help companies put AI agents into production for customer service and internal workflows.
Why it matters
Businesses can now deploy more reliable, autonomous AI agents for external customer service with direct support from OpenAI engineers.
Latest brief · Aug 2, 2026